Cancellation Policy

Cancelling Your Order

If you wish to cancel your order, you must notify us within 24 hours of placing it. After this period, we reserve the right to decline the cancellation if the order is already being processed or has shipped.

How to Cancel

Within the 24-hour window, send us an email at email@andreanina-juwelen.ch with:

• Your order number
• The note "Cancellation"
• The reason (optional, helps us improve our service)

We will confirm the cancellation in writing and arrange a full refund to the original payment method.

What Happens After the 24-Hour Window?

As we work with a fully automated system, orders are passed on to production and shipping immediately after being placed. Unfortunately, it is therefore not possible to interrupt the shipping process once it has begun.

If the goods are already on their way, cancellation is no longer possible. In that case, please wait for delivery and then make use of our Return & Refund Policy.

Statutory Right of Cancellation

Independent of the contractual 24-hour cancellation option, you are entitled, as a consumer, to the statutory right of cancellation. You may cancel your contract within 14 days of receiving the goods without giving any reason. Returns are handled in accordance with our Return & Refund Policy.

Refund in Case of Non-Delivery

If you do not receive your goods, an early refund is possible no sooner than 16 weeks after the order was placed. We recommend contacting our customer service beforehand so we can check the status of your order.

Contact

For cancellations or withdrawals: email@andreanina-juwelen.ch

If you have any questions, you can also reach us via our contact page.